EVEC – COVID-19

19-03-2020, 17:03:18

During the on-going COVID-19 (coronavirus) pandemic, the safety and welfare of our team is our priority, but we are also taking steps to ensure that we protect our customers and suppliers. We want to reassure you that we are monitoring the latest government advice on the appropriate level of action and encourage our customers to do so as well. Therefore, we have made the decision to temporarily close the Electric Vehicle Experience Centre with immediate effect.

Given the social distancing restrictions and safety concerns to both the EVEC staff and members of the public it is not possible to continue to run the centre effectively. The Milton Keynes Council and BP Chargemaster support our decision to close the site and we will be in contact regarding the reopening of the centre.

Please see below for additional information regarding test drive bookings.

I have a long-term test drive booked – what should I do?

If you have an upcoming test drive booked with the EV Experience centre, a member of the EVEC team will be in contact to discuss rescheduling or to arrange a full refund. If you haven’t been contacted, please email us at enquiries@evexperiencecentre.co.uk with your contact number and a member of the team will be in touch.

How can I contact the EV Experience Centre if I have a question?

The best way to contact us while we are temporarily closed is to email us at enquiries@evexperiencecentre.co.uk and someone will respond as soon as possible. We will also still be manning our social media channels on Twitter and Facebook, so please feel free to contact us on there as well.

When will the centre reopen?

This is unfortunately unclear at this time; we will continue to follow Government advice to ensure the safety of our staff and members of the public but will keep all our customers updated via our social media channels (Twitter and Facebook)

I had a test drive experience and have since bought an electric vehicle, can I still get the refund?

If a customer goes on to purchase an electric vehicle after previously having a long-term test drive with us, we offer a full refund of the test drive cost as a thank you for becoming an EV driver. This can be redeemed up to 18 months after the test drive. 

Unfortunately, whilst our team are not at the EV Experience Centre we are unable to process any payments, however please email us at enquiries@evexperiencentre.co.uk and you will be refunded as soon as we are able to reopen the centre.

 

We will make sure to update our customers via social media regarding the reopening of the EV Experience Centre but in the meantime please don’t hesitate to contact us if you have a question or concern.