EV Experience Centre Closure – COVID-19
During the on-going covid-19 (coronavirus) pandemic and as we enter tier 4 in London and the South East, the Electric Vehicle Experience Centre will be closed as of today (20th December 2020), in line with government guidelines. The safety and welfare of our team and our customers is our priority and given the social distancing restrictions still in place and safety concerns during this ongoing pandemic, it is not possible to continue to run the centre effectively.
Please see below for additional information regarding test drive bookings.
I have a long-term test drive booked – what should I do?
If you have an upcoming test drive booked with the EV Experience centre, a member of the EVEC team will be in contact to either freeze your booking or to arrange a full refund. If you haven’t been contacted, please email us at firstname.lastname@example.org with your contact number and a member of the team will be in touch.
How can I contact the EV Experience Centre if I have a question?
The best way to contact us while we are temporarily closed is to email us at email@example.com and someone will respond as soon as possible. We will also still be manning our live chat service and social media channels on Twitter, Facebook Instagram and LinkedIn, so please feel free to contact us on there as well.
When will the centre reopen?
This is unfortunately unclear at this time however we will review this on Wednesday 30th December 2020, in line with the government review. We will continue to follow Government advice to ensure the safety of our staff and members of the public but will keep all our customers updated via our social media channels (Twitter and Facebook).
I had a test drive experience and have since bought an electric vehicle, can I still get the refund?
If a customer goes on to purchase an electric vehicle after previously having a long-term test drive with us, we offer a full refund of the test drive cost as a thank you for becoming an EV driver. This can be redeemed up to 18 months after the test drive.
Unfortunately, whilst our team are not at the EV Experience Centre we are unable to process any payments, however please email us at firstname.lastname@example.org and you will be refunded as soon as we are able to reopen the centre.
We will make sure to update our customers via social media regarding the reopening of the EV Experience Centre but in the meantime please don’t hesitate to contact us if you have a question or concern.